At Bahay Kubo HA we aim to provide all our tenants and service users with the highest quality of service, however, if for any reason we do not fulfil this aim we welcome any feedback, whether in the form of compliments, informal or formal complaints. We are determined to deal with all kinds of feedback on our service as quickly as possible as this also enables us to improve our services.
In all case of complaints, BKHA will take the matter seriously and respond quickly. We will remain sensitive and sympathetic to all issues raised.
If the complaint is regarding BKHA or to the Housing Ombudsman Service, the following procedure must be used first. All complaints will be dealt with and the outcome sent back to the complainant.
View our complete Complaints Policy and Procedure here.