What if I can’t pay my energy bills?

Emergency measures have been agreed with the energy industry to protect those people most in need during the disruption caused by COVID-19.

These were implemented from 19 March 2020, with industry agreeing to prioritise those already in need, while identifying those whose circumstances may have changed. All UK domestic suppliers have signed up.

Measures include:

Customers with pre-payment meters who cannot add credit should speak to their supplier about options to maintain supply, e.g. nominating a third party for credit top-ups, having a discretionary fund added to their credit, or being sent a pre-loaded top-up card.
More broadly, any customer in financial distress should be supported by their supplier, which can include debt repayments and bill payments being reassessed, reduced or paused where necessary.
The disconnection of credit meters is completely suspended.